Your personal information and data security are our top priority. Learn on this page how we collect, use, and protect your information.
When you register with 489bet, we collect certain personal information necessary to verify your identity, manage your account, and meet legal obligations. This information includes: full name (in Bengali and English), date of birth, gender, email address, phone number, residential address (city, country, postal code), nationality, and identification number (National ID, passport, or driving licence). We only collect information essential for operating your account and meeting regulatory requirements.
For deposit and withdrawal processing, we collect your payment method information. This includes: bank account number and name, mobile banking account number, e-wallet ID, and transaction history. We do not store card CVV or PIN, and all payment information is encrypted. Payment processing is done through secure third-party payment gateways that are PCI DSS compliant. We retain your transaction history, deposit amounts, and withdrawal records for 7 years as per legal requirements.
When you use the 489bet website or app, we automatically collect certain technical information to improve platform functionality and ensure security. This includes: IP address, device type and operating system, browser type and version, cookies and tracking IDs, login time and session duration, pages visited and feature usage patterns. This information helps us improve user experience, resolve technical issues, and detect suspicious activity.
For regulatory requirements and to prevent money laundering, we collect documents to verify your identity. These include: government-issued photo ID (National ID, passport, driving licence), proof of address (utility bill, bank statement), payment method verification documents, and selfie or liveness check (if required). All documents are stored securely on encrypted servers and can only be accessed by authorised personnel.
We use your personal information to create and manage your account, provide login and authentication facilities, enable bet placement and game participation, process deposits and withdrawals, and track your transaction history and game history. Without this information, we cannot provide 489bet services to you.
As a licensed and regulated platform, 489bet must meet specific legal and regulatory obligations. We use your information to: complete KYC (Know Your Customer) verification, conduct AML (Anti-Money Laundering) checks, verify age (ensure 18+), prevent fraud and crime, respond to law enforcement requests, and meet tax and audit requirements.
To ensure your security and the security of our platform, we analyse your information to detect suspicious activity, prevent multiple accounts and bonus abuse, block hacking and unauthorised access, identify bots and automation software, and protect platform integrity. Our advanced fraud detection system keeps your account safe.
We use your contact information to notify you of important updates, provide customer support, send account notifications (deposits, withdrawals, bonuses), inform you of promotions and offers (if you consent), and collect user feedback. You can unsubscribe from marketing emails at any time, but will continue to receive important account notifications.
We use anonymised and aggregated data to analyse platform performance, understand user behaviour and trends, test new features and games, diagnose and fix technical issues, and improve user experience. Data used for this analysis is not personally identifiable.
The 489bet website and app use cookies and similar tracking technologies to improve your browsing experience and ensure platform functionality. Cookies are small text files stored on your device that help remember certain information. We use different types of cookies for different purposes.
Essential Cookies: These cookies are essential for the basic functionality of the website. They remember login status, manage sessions, and enable security features. The platform will not function properly without these cookies.
Performance Cookies: These cookies help us understand how users interact with the website. They track which pages are visited most, where users spend time, and where errors occur.
Functional Cookies: These cookies remember your preferences and settings, such as language preference, currency settings, and layout customisation.
Advertising Cookies: We use third-party advertising partners who may track your interests through cookies and show you relevant advertisements.
You can control, block, or delete cookies from your browser settings. However, please note that disabling certain cookies may affect platform functionality and you may not be able to use specific features. Most modern browsers give you options to manage cookies.
489bet uses state-of-the-art technical security measures to protect your data. These include: SSL/TLS encryption: All data transmission is protected by 256-bit SSL encryption, providing bank-level security. Database encryption: Your personal and financial information is stored encrypted on our servers. Firewall and Intrusion Detection: We use advanced firewalls and intrusion detection systems to prevent unauthorised access. Secure Payment Gateway: All payments are processed through PCI DSS certified processors.
Alongside technical safeguards, we follow strict organizational security policies. Only authorized and trained personnel can access your personal information, and only on a need-to-know basis. All staff are bound by confidentiality and data protection agreements. We conduct regular security audits and penetration testing to identify and fix any system vulnerabilities. Our data centers are protected by physical security, backup, and disaster recovery protocols.
While we strive to ensure maximum security, you also have a role in keeping your account safe. Your responsibilities are: use a strong and unique password and change it regularly, never share your login credentials with anyone, log out after using public or shared devices, be cautious of phishing emails and suspicious links, enable two-factor authentication (2FA) if available, and report any suspicious activity to us immediately.
489bet does not sell your personal information to third parties. However, in certain circumstances, we may share information to provide services and meet legal requirements:
All third-party service providers are bound by strict privacy and security agreements and may only use your information for specified purposes.
All data transmission is protected by 256-bit SSL encryption. Bank-level security protects your information from hackers and third parties.
Strict identity verification processes ensure that accounts can only be created by legitimate users and money laundering is prevented.
489bet never sells, rents, or trades your personal information. Your data is used solely to provide our services.
Your data is stored on encrypted servers. Physical and digital security measures prevent unauthorised access.
You can access, correct, or delete your data at any time. Full freedom to opt out of marketing communications.
Third-party security audits and penetration testing ensure that our systems always maintain the highest security standards.